Privacy Policy for High Conflict Divorce Centre (hcdc)
Introduction
High Conflict Divorce Centre (hcdc) takes your privacy obligations seriously and is committed to ensuring that we handle personal information in accordance with the Australian Privacy Principles (APPs), contained in the Privacy Act 1988 (Privacy Act).
This privacy policy outlines how we collect, store, maintain, use, and disclose personal information. Personal information is defined in the Privacy Act as any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.
By providing personal information to us, you consent to our collection, storage, maintenance, use, and disclosure of your personal information as described in this privacy policy. We may update this policy from time to time by posting an updated copy on our website. We encourage you to review our website regularly to stay informed of our most current privacy policy.
Types of Personal Information We Collect
The personal information we may collect includes:
- Name;
- Mailing or street address;
- Email address;
- Social media information;
- Telephone number and other contact details;
- Age;
- Date of birth;
- Credit card information;
- Information about your legal requirements;
- Information about your personal circumstances;
- Information related to client surveys, questionnaires, and promotions;
- Your device identity and type, IP address, geo-location information, page view statistics, advertising data, and standard web log information; and
- Any other information provided by you to us via this website, our online presence, or otherwise required by us or provided by you.
How We Collect Personal Information
We may collect personal information either directly from you or from third parties, including:
- When you contact us through our website;
- When you communicate with us via email, telephone, SMS, or social applications (e.g., LinkedIn, Facebook, Twitter, Instagram);
- When you interact with our website, social media pages, services, content, and advertising;
- When you invest in our business or inquire about potential purchases related to our business.
We may also collect personal information when you use or access our website or our social media pages, which may be done through the use of web analytics tools (including Google Analytics), cookies, or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone, or other device, and allow the creator of the cookie to identify when you visit different websites. If you do not wish for information to be stored as a cookie, you can disable cookies in your web browser.
Disclosure of Your Personal Information
We collect and use personal information for the following purposes:
- To respond to your requests for consultations, quotes, or legal advice;
- To provide services or information to you;
- For record-keeping and administrative purposes;
- To provide information about you to our contractors, employees, consultants, agents, or other third parties for the purpose of providing services to you;
- To improve and optimise our service offering and customer experience;
- To comply with our legal obligations, resolve disputes, or enforce our agreements with third parties;
- To send you marketing and promotional messages and other information that may be of interest to you, including direct marketing (in accordance with the Spam Act). We may use email, SMS, social media, or mail to send you direct marketing communications. You can opt out of receiving marketing materials by using the opt-out facility provided (e.g., an unsubscribe link);
- To send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you;
- To consider applications for employment.
We may disclose your personal information to cloud providers, contractors, and other third parties located outside Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient handles such personal information in a manner consistent with the APPs.
Security
We take reasonable steps to ensure that your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password-protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.
Links
Our website may contain links to other websites. These links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of linked websites and suggest you review the privacy policies of those websites before using them.
Requesting Access or Correcting Your Personal Information
If you wish to request access to the personal information we hold about you, please contact us using the contact details below, including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide access to all your personal information, and if this occurs, we will explain why. We will handle all requests for access to personal information within a reasonable timeframe.
If you believe that any personal information we hold about you is inaccurate, please contact us using the contact details below, and we will take reasonable steps to ensure it is corrected.
Complaints
If you wish to complain about how we handle your personal information, please contact us using the details below, including your name and contact details. We will investigate your complaint promptly and respond within a reasonable time, in accordance with our legal obligations.
Contact Us
For further information about our privacy policy or practices, please contact us:
Email: info@highconflictdivorcecentre.com.au
Our privacy policy was last updated on 4 November 2024.